Troubleshooting Common Stair Lift Problems- Things to Check Out
Manuals Acorn Stairlift Troubleshooting During normal use of your stair lift it is likely it will eventually display a fault error code or the main batteries will need to be replaced.
While some problems can easily be resolved many will require a service call. The guide below is a list of the Acorn stair lift error codes and what they signify. You may also find our basic troubleshooting guide to common stairlift problems helpful. This beeping sound can occur even when the lift is not being used. Stair lifts have many features to keep you safe and operational at the same time. If your lift stops working the codes on your lift can tell you what the problem is.
It is important to note the codes flash in a sequence of a letter then a number. Here are the most common codes for the Acorn and stair lifts. C4- The internal lift batteries are fully charged. All Acorn lifts run off the batteries, the household power is supplied to charge these batteries. The lift can flash C1 then C4 and back to C1 while in battery charge mode. C5- The charger is connected but not charging.
This is a battery fault problem and requires a service call. The batteries will need to be replaced and the lift charging circuit should be checked. C6- The batteries are fully charged, C6 Code is displayed for the models and is a normal operating code. C9- Battery fault charger is connected but not charging. A1- Stair lift is beeping, the lift is not parked on a charging station.
The A1 code is telling you the lift is not charging. Move the lift to a charging point. If the power supply is plugged into a working outlet and the lift continues to beep call for service as soon as possible. The lift will need to be serviced or the main batteries will lose their charge and the lift will stop working.
Normal operating codes. A2- This is a normal code when the lift is traveling up with the armrest switch. A3- Is also normal and should be on when the lift is traveling down using the armrest switch. A4- Normal and the same as A2, lift traveling in the up direction but is shown when using the remote control. A5- Normal and the same as A3, the lift is traveling in the down direction but is shown when using the remote control.
E1- The footrest safety edge has been activated in the up direction, check footrest for an obstruction. E2- This is also the footrest sensor but in the down direction, check the footrest for an obstruction. E3- The safety edge on the carriage has been activated in the up direction. The safety edge is different from the footrest sensor. The safety edge is on the carriage of the lift and wraps around the stair lift rail. The top safety edge will have a key switch and battery switch located on the front.
E4- This is also the safety edge on the carriage but for the down direction. It will look like the top safety edge but without any switches on the cover. E5- The seat is not in its normal operating position. Try swiveling the seat to reset the sensor. E6- T Models is also the seat position sensor.
Turn the seat to its riding position and check that it is locked in place. If the seat has been removed make sure the plastic cam is aligned and in the correct position. E7- T Model Low battery, move the lift down and park on the nearest charging contact. E8- The batteries are low and need to be charged. E9- The lift key-switch is in the off position. Check the key-switch is turned to the on position. The function of the key switch is to disable the controls and does not actually remove power from the lift and controller.
F1- Board relay fault, you will likely need a replacement board call for service. F2- Brake fault will usually require a service call. Try turning the lift off and resetting. F3- Motor fault call for service. F4- Overcurrent to the motor fault. Recommend service tech. F5- Battery fault, try parking the lift on a charging contact.
With the F5 code, the batteries have reached a critical level. Parking the lift on a charging station MAY recharge the batteries and correct this problem. How long it takes to charge the batteries will depend on their age and condition.
Recharging the batteries should not take more than 24 hours. F6- Over limit means the lift went past the normal limit and shut off. Try hand winding the lift away from the end of the track. Before running again it will need to be determined why the lift went too far. Recommend service call. F7- OSG or over-speed governor, the lift should be check by a service technician. The OSG or Overspeed governor is a device that monitors the speed of your stairlift to prevent it from traveling past its normal rated speed.
This is a safety device that should never be tampered with. F8- System lockout, try turning the power off and resetting the lift, call for service. H Codes — Hardware Faults — Lift will not Operate Requires Tech H1- Multiple error codes likely SW-1 safety short to ground, requires service H2- Multiple error codes SW-2 safety short to ground, requires service H3- More than one error has occurred H4- More than one error, safety device fault Stair lifts are machinery and should always be serviced or repaired by certified lift technicians.
The Acorn lift operates with the use of two stairlift batteries. The batteries are internal and should only be serviced or replaced by experienced stair lift technicians that are familiar with the Acorn stairlift.
This unique transformer has an output of 15VAC mA and is a plug-in-style transformer that should also be checked when your lift is serviced. A transformer problem will cause other issues with your lift and should be repaired immediately. Acorn lifts are battery-powered and need a continuous charge supplied by this transformer.
Any problems with the transformer will cause your lift to stop working. Programming the remote controls Occasionally it may be necessary to reprogram the remote controls.
The sequence to program the Acorn and Brooks remote controls is below. Push the control switch at the end of the armrest to run the lift down to the bottom limit. Once at the bottom limit position swivel the seat until you see the E5 error code and stop. Press and hold BOTH the armrest control in the down direction and the down button on the remote until the lift beeps.
Swivel the seat back into the normal operating position and test the remote in the up and down direction. With over 25 years of experience in the stairlift business, we know chair lifts extremely well and fix all current models. For professional, reliable service give us a call. Also, take a look at our basic troubleshooting guides for many common stairlift problems.
The Sterling lift is easy to identify with its unique light blue switch at the end of the armrest. The … read more about Sterling Stairlift Maintenance Care and maintenance for your stairlift If you use your stairlift on a regular basis you'll want to keep it running smooth and in good working order with maintenance.
Depending on the type of lift … read more about Stairlift Maintenance Footer Top 5 Things to Check Sometimes a stairlift repair can be resolved by removing a simple obstruction, verifying the main switch is turned on or resetting the lift. How to check the five most common stairlift problems and more.
Troubleshooting basic stairlift problems.
Acorn Stairlift Diagnostic Display Codes
Like any piece of equipment, stair lifts can develop mechanical problems over time. If your home stair lift is malfunctioning, making strange sounds, or displaying error codes, it may be a good time for troubleshooting common stair lift problems before requesting a repair. You can often avoid repair calls just by understanding the right things to check out and how your equipment works. Preventing a service call could save you time and money, so consider these 11 common stair lift problems and what you can do to fix them.
Adjust the Swivel Seat All stair lift chairs have a standard swivel position. Swivel the chair back to its riding position after each use, and the mechanism will lock it back into place. If the position is wrong, an error code will be displayed.
Lower the Armrests Most stair lifts include armrests on the seat for added comfort and safety. These armrests must be in the down position for your lift to operate properly. When this switch is engaged, it disables your lift when you try to activate it using the up or down buttons.
Check for Obstructions on the Stairs Toys and other household items can obstruct the path of the stair lift. Check to see if there are any obstructions in the path or footrest. Tap on both sides to confirm whether the footrest is working properly. The lift will stop working if the underpan sensors detect any obstruction in its path. The display will indicate which sensor was triggered. Because a stair lift is operated and controlled by circuits, it should also be safeguarded with a surge protector.
If the outlet has a ground-fault circuit interrupter, check if the GFCI needs to be reset. Check to see if a circuit breaker has been tripped. Plug a lamp or other small appliance into the outlet, to see if it will power something besides the stair lift. However, if the outlet will power another appliance, the problem is with your stair lift. Check the Battery Disconnect Switch The battery disconnect switch is the main shutoff switch for the stair lift system.
Finding this switch can be difficult because its location may vary by manufacturer. Ensure the switch is turned on because it disables all functions of the lift when turned off. Investigate Obstructions on the Track Another common issue is obstructions in the track of the rack hinge rail. These tracks are easily obstructed by new flooring or carpeting, small objects, and trailing wires.
An obstruction can interfere with the smooth operation of your stair lift or stop operation altogether. Regularly check these tracks for any type of obstruction to prevent bumpy rides or stopping in the middle of going up or down the stairs.
Lubricate the entire track every few months to help ensure smooth operation. You may need assistance with this task if you have limited mobility. Always keep a cell phone or personal emergency alert device with you for this purpose.
If you must get out of the chair before reaching the top or bottom of the stairs, do so slowly, safely, and ideally with someone there to help you. Inoperable Remote Control Most stair lifts come equipped with a remote control, which lets you send the chair to the top or bottom of the stairs without a person being aboard. To correct this: Open the back of the remote control. Confirm whether the batteries were properly installed. Replace the batteries, if necessary. Beeping and Other Sounds Stair lifts typically make beeping or other sounds when failure of their parts is imminent.
If the device is running much slower than normal, it could be a sign that the motor is wearing out or is defective. Your model will likely do either short or long beeps or a combination of one or more beeps and chirps. Switch the stair lift off to silence the noise, and then call your service technician and tell them what sounds your lift made.
Error Codes Like beeping noises, most stair lift models also show error codes on some type of diagnostics display located on the device. When you see an error code or codes displayed, your manual tells you what they mean. This often helps you diagnose common stair lift problems yourself. Reliable dealers provide on-call support by expert, factory-trained personnel to keep the equipment they supply in perfect working condition. We offer premium stair lift models suitable for residential and commercial settings built by established manufacturers, including Bruno, Harmar, and Savaria.
Our entire collection of stair lifts come with standard warranty options, and we pride ourselves on providing excellent after-sales support to all our customers. Visit our showroom to view the numerous working stair lift models we have on display and see how these devices can make climbing stairs much safer for you or a loved one.
Contact us at and let one of our knowledgeable staff members tell you more about our extensive range of accessibility products or request a free on-site evaluation today. Day Elevator and Lift, established in is a leading dealer of quality mobility products ranging from stairlifts, wheelchair lifts, to Commercial elevators and residential Elevators.
How To Keep Your Stairlift In Perfect Working Order
Handicare Stairlift Fault Codes
When your standard 12 or month warranty cover is out of date, or unwarranted, you can trust us with your repair, and when the work order is completed, an automatic warranty applies to it. Usually, No fix No Fee applies to most repair devices. Therefore the cost of the out-of-warranty service is best obtained with accuracy by using the Request Estimate button. From where if accepted, a free Royal Mail Track 48 shipping postage label is being sent to you, free of charge, after a book in repair has been completed!
To book an appointment and drop off your device, use the mail-in service, and send your device to our repairs headquarters. To do that just press the Book a Repair button, and fill out the form. Once a form has been submitted, a link will be provided over your registered email with the free shipping label.
Located in the Midlands, we can carry out your repair right in front of your eyes. In as little as 25 minutes, we have it fixed!
Acorn Stairlift Troubleshooting
Check to see if a circuit breaker has been tripped. Plug a lamp or other small appliance into the outlet, to see if it will power something besides the stair lift. However, if the outlet will power another appliance, the problem is with your stair lift. Check the Battery Disconnect Switch The battery disconnect switch is the main shutoff switch for the stair lift system. Finding this switch can be difficult because its location may vary by manufacturer. Ensure the switch is turned on because it disables all functions of the lift when turned off.
Acorn & Brooks Stairlift Fault Codes
Investigate Obstructions on the Track Another common issue is obstructions in the track of the rack hinge rail. These tracks are easily obstructed by new flooring or carpeting, small objects, and trailing wires.
An obstruction can interfere with the smooth operation of your stair lift or stop operation altogether. Regularly check these tracks for any type of obstruction to prevent bumpy rides or stopping in the middle of going up or down the stairs. Lubricate the entire track every few months to help ensure smooth operation. You may need assistance with this task if you have limited mobility.
Always keep a cell phone or personal emergency alert device with you for this purpose. If you must get out of the chair before reaching the top or bottom of the stairs, do so slowly, safely, and ideally with someone there to help you.
Inoperable Remote Control Most stair lifts come equipped with a remote control, which lets you send the chair to the top or bottom of the stairs without a person being aboard. To correct this: Open the back of the remote control. In terms of keeping it in good working order, a regular dust is very important. You can use a slightly damp cloth on the seat as well as the rail itself to remove any dust. Ideally, do this once a week at least as it will prevent any dust build-ups and subsequent mechanical problems that it can create.
Lubrication Lubricating the track of a stairlift periodically is very important. Always do this after you have cleaned it, ensuring no carbon or dust build-ups exist. It will only ever need lubricating every months at a minimum.